Terms and Conditions

1. Products, prices, and availability

Home Sense supplies Avera smart-home products. Prices are shown in Egyptian Pounds (EGP). Product details, prices, and availability can change when the catalog or supplier information changes.

If a product becomes unavailable after an order is submitted, Home Sense will contact the customer before dispatch to agree the next step.

2. Orders and product quotations

An online submission is an order request. Home Sense confirms product availability, payment status where relevant, and the governorate or courier delivery charge before dispatch.

A written quotation covers products only unless it expressly states otherwise. Home Sense does not provide electrical installation, physical fitting, or custom programming services.

3. Payment methods

Approved payment methods are Cash on Delivery, National Bank of Egypt bank transfer, and InstaPay. The applicable instructions are shown during checkout, in the order confirmation, or provided directly by Home Sense. No card-payment gateway is currently offered on the website.

4. Automatic volume discounts

• 20% applies when the merchandise subtotal is from EGP 70,000 to EGP 99,999.99.
• 30% applies when the merchandise subtotal is EGP 100,000 or more.
• The maximum automatic discount is 30%.
• Delivery charges are not part of the merchandise subtotal.

5. Shipping and delivery

Home Sense delivers within Egypt. Delivery is never free. The charge depends on the governorate and courier and is confirmed before dispatch. The current website does not publish a fixed governorate rate table.

See Shipping and Delivery for the current process.

6. Returns and warranty

Products may be returned within 14 days of receipt when they are unused, undamaged, and in their original condition and packaging with all accessories. Products carry a two-year warranty against manufacturing defects. Misuse is excluded.

See Returns and Refunds and Product Warranty.

7. Compatibility and safe installation

Compatibility, wiring, dimensions, protocol, gateway, app, and assistant requirements depend on the selected product. Customers should verify the exact product details before buying. A licensed electrician or qualified fitter should perform physical work where required.

Third-party platforms, including Tuya Smart, Smart Life, Amazon Alexa, and Google Home, can change their features and availability.

8. Contact

For questions about an order or these terms, email info@homesense-me.net, call or WhatsApp 01040033260, or use the contact page.

Last updated: 21 July 2026. Client legal approval remains required before these terms are treated as final legal advice or a negotiated contract.