Shipping & Delivery

Coverage

Home Sense supplies and installs Tuya-based smart-home systems for customers in two markets:

• Egypt — nationwide product supply, professional installation, and after-sales support, coordinated from our headquarters in Hadayek Al-Ahram, Giza.
• Saudi Arabia — product supply and project delivery, arranged on a per-order basis according to your address and project requirements.

If you are unsure whether we serve your location, contact us before placing an order and we will confirm availability for your area.

Order processing & product supply

Once your order and quotation are confirmed, we begin preparing your devices for dispatch or installation.

• Orders are reviewed and confirmed against current stock for the requested products — switches, dimmers, curtain and shutter controls, sockets, thermostats, control panels, gateways, sensors, video doorbells, smart door locks, and related accessories.
• In-stock items are prepared promptly. Where a product must be sourced to fulfil your order, we will share an expected supply timeline at the time of confirmation.
• Larger projects and custom configurations are scheduled in coordination with your installation date so that equipment and on-site work align.

Installation scheduling

Professional installation is arranged by appointment and is always preceded by a site assessment.

• After your order is confirmed, our team carries out a site assessment to understand your layout, wiring, network coverage (Wi-Fi 2.4GHz and Zigbee), and the placement of devices and control panels.
• Based on that assessment, we agree an installation appointment with you. Scheduling depends on project scope, site readiness, and access to the property.
• Our technicians install and configure your system, integrate it with the Tuya Smart / Smart Life app, and confirm that supported voice assistants such as Amazon Alexa and Google Home are working as expected.

Delivery & handling charges

Any delivery and handling charges that apply to your order are confirmed in your quotation before you commit to purchase — there are no surprise fees added later.

• Charges, where applicable, reflect your delivery address, the size and value of the order, and whether installation is included.
• All prices and charges for Egyptian orders are quoted in Egyptian Pounds (EGP).
• Your written quotation is the single point of reference for what you will pay for products, delivery, handling, and installation.

Handover process

We treat handover as the moment your smart-home system becomes truly yours to use with confidence.

• On completion of installation, our team walks you through the installed devices and demonstrates how each one works.
• We confirm that your system is connected to your account in the Tuya Smart / Smart Life app and show you how to control scenes, schedules, and individual devices.
• We answer your questions on site and confirm the warranty terms that apply: a 1-year manufacturer warranty against manufacturing defects, with installation workmanship covered by Home Sense.
• For supply-only orders, handover takes place on delivery of the products in their original packaging.

Questions about your delivery

If you have any questions about an order, a delivery date, or an installation appointment, our team is ready to help.

• Email: info@homesense-me.net
• Landline: 02 3374 8537
• Mobile: 0101 394 9277 · 0150 155 6965 · 0150 155 6967

You can also reach us through our contact page and we will get back to you promptly.