Shipping & Delivery

Coverage: Egypt, nationwide

Home Sense delivers smart-home products to customers throughout Egypt, with delivery arranged by governorate. We ship nationwide — from Greater Cairo and Giza to Alexandria, the Delta, the Canal cities, Upper Egypt, and the coastal governorates.

If you are unsure about delivery to your area, contact us before placing an order and we will confirm arrangements for your governorate.

Delivery charges

The current online checkout does not calculate or include the delivery charge. Delivery is never free. The exact governorate or courier charge is confirmed before dispatch.

• A required checkout acknowledgement explains that the delivery charge is separate from the displayed order total.
• The final charge depends on the delivery governorate and courier arrangement.
• All charges are confirmed in Egyptian Pounds (EGP).

Order processing & dispatch

Once your order is placed, we review the requested products and confirm availability before dispatch.

• Availability is confirmed for the exact products and selected variants in your order, including switches, dimmers, curtain and shutter controls, sockets, thermostats, circuit breakers, control panels, gateways, IR remotes, sensors, video doorbells, smart door locks, and related accessories.
• We will contact you with the confirmed availability, delivery charge, and expected dispatch timing before proceeding.
• Products are dispatched in their original packaging. If anything about your order needs clarification, our team will contact you using the details you provide at checkout.

Product guidance

If you need product-selection or app-pairing guidance, contact Home Sense by phone or WhatsApp. This guidance does not include electrical installation, physical fitting, or custom programming.

Questions about your delivery

If you have any questions about an order or a delivery, our team is ready to help.

• Email: info@homesense-me.net
• Phone & WhatsApp: 01040033260 (chat on WhatsApp)

You can also reach us through our contact page and we will get back to you promptly.