Installation & Warranty
At Homesense, every product we supply and every system we install is backed by a clear, dependable warranty. This page explains what is covered, how long cover lasts, and how to make a claim if something goes wrong.
Product warranty
All Tuya-based smart devices supplied by Homesense carry a one-year manufacturer warranty against manufacturing defects, valid from the date of purchase. This covers genuine faults in materials or workmanship that arise during normal use.
If a covered device develops a manufacturing fault within the warranty period, we will repair or replace it at no cost to you. Warranty cover applies to the devices we supply — switches, dimmers, curtain and shutter controls, sockets and plugs, thermostats, circuit breakers, control panels, gateways and hubs, IR remotes, sensors, video doorbells, and smart door locks.
Installation workmanship guarantee
When Homesense installs your devices, our workmanship is guaranteed. We stand behind the quality of every installation we carry out, including device mounting, wiring connections within our scope of work, network setup, and system configuration.
If a fault arises from our installation work, we will return and put it right. Our certified technicians handle supply, professional installation, system integration, custom programming, and after-sales support, so your smart home performs exactly as intended.
What is covered and what is excluded
Covered
- Manufacturing defects in Tuya-based devices within the one-year warranty period.
- Faults arising from installation work performed by Homesense.
- Configuration and integration issues relating to systems we set up.
Not covered
- Misuse, abuse, or operation outside the device’s intended purpose.
- Unauthorized modification, repair, or tampering by anyone other than Homesense.
- Electrical faults originating outside our scope of work, including external wiring, supply problems, and power surges.
- Water ingress, physical damage, accidental damage, or damage caused by environmental conditions.
- Normal wear of consumable parts and cosmetic marks that do not affect function.
How to make a warranty or repair claim
Making a claim is simple. To start, contact our support team by email at info@homesense-me.net with the following details:
- Your proof of purchase (invoice or order confirmation).
- The product name or model and, where possible, a short description of the fault.
- Photos or a short video of the issue, if it helps illustrate the problem.
Our team will review your claim, confirm whether it falls within warranty, and arrange repair, replacement, or a service visit. You can also reach us by phone on 02 3374 8537 or via mobile on 0101 394 9277, 0150 155 6965, or 0150 155 6967.
Coverage area
Homesense warranty and after-sales support are available to customers in Egypt and Saudi Arabia. Service arrangements may vary by location, and our team will confirm the best way to support you when you submit a claim.
Contact
For warranty claims, installation support, or any questions about your smart-home system, email us at info@homesense-me.net or visit our contact page. We are here to help.