Product Warranty
Products supplied by Home Sense carry a two-year warranty against manufacturing defects. Misuse is excluded.
Two-year product warranty
The warranty applies for two years from the purchase date to manufacturing defects in products supplied by Home Sense. It does not cover misuse.
The warranty applies to the product. Home Sense does not provide electrical installation, physical fitting, or custom programming services.
How to submit a warranty claim
Contact Home Sense and provide:
- Your order number, invoice, or other proof of purchase.
- The product name or model.
- A clear description of the issue.
- Photos or a short video where these help show the issue.
Home Sense will review the information and confirm the next step in writing. Do not arrange a return before receiving those instructions.
Safe inspection
Do not open, rewire, or test an energized device. Where a product is connected to mains electricity, ask your licensed electrician to isolate it safely and follow the product manual.
Contact
Email info@homesense-me.net, call or WhatsApp 01040033260, or use the contact page.
