Privacy Policy
Home Sense (“Homesense”, “we”, “us”) respects your privacy. This policy explains what personal information we collect when you contact us, buy products, or have a smart-home system installed, how we use it, who we share it with, and the rights you have. It applies to homesense-me.net and to the supply, installation, and after-sales services we provide across Egypt and Saudi Arabia.
Information we collect
We collect only the information needed to advise you, fulfil orders, and support your devices:
- Identity and contact details — your name, email address, and phone number.
- Delivery and installation address — so we can ship products and schedule on-site work.
- Order and project details — the products you select, room and wiring notes, scene requirements, and configuration preferences.
- Support messages — the enquiries, photos, and information you send us by email, phone, or messaging when you ask for help.
- Site analytics — basic, non-identifying usage data such as pages visited and approximate location, collected automatically when you browse our website.
How we use your information
We use your information for clearly defined operational purposes:
- Preparing quotes and responding to product and project enquiries.
- Processing and delivering orders, and arranging returns where eligible.
- Scheduling professional installation, system integration, and custom programming.
- Providing after-sales support and handling warranty matters.
- Improving our products, website, and service quality.
Cookies & analytics
Our website uses cookies and similar technologies to keep the site working and to understand how visitors use it. We use Google Site Kit with Google Analytics to measure traffic and improve the pages we publish. These tools collect aggregated, non-identifying usage data. You can refuse or delete cookies through your browser settings, though some parts of the site may then work less smoothly.
Third parties & data sharing
We do not sell your personal information. We share it only with the trusted providers needed to run our services:
- Tuya Smart / Smart Life app (by Tuya) — our devices are operated through this app, so account and device data is processed by Tuya to make your smart home function.
- Hostinger — our website hosting provider, which stores the data submitted through our site.
- Google — for website analytics, as described above.
- Couriers and installers — we share delivery addresses and scheduling details with delivery partners and installation technicians only as needed to complete your order.
Each provider may have its own privacy terms, and we encourage you to review the Tuya / Smart Life app terms for how your device account is handled.
Data retention
We keep your information only for as long as it is needed for the purpose it was collected, or as required to meet our legal, warranty, and accounting obligations. Order and installation records are retained for the duration of the one-year manufacturer warranty and any applicable record-keeping periods, after which they are securely deleted or anonymised. Enquiry and support messages are kept only as long as they remain useful for serving you.
Your rights
You have the right to:
- Access the personal information we hold about you.
- Request correction of information that is inaccurate or out of date.
- Request deletion of your information where we no longer need it.
To exercise any of these rights, email us at info@homesense-me.net and we will respond promptly.
Data security
We apply reasonable technical and organisational measures to protect your information against loss, misuse, and unauthorised access. Access to customer data is limited to staff and partners who need it to provide our services, and our website is served over a secure connection. While no method of transmission over the internet is completely secure, we take care to safeguard the information you entrust to us.
Changes to this policy
We may update this policy from time to time to reflect changes in our services, technology, or legal requirements. The latest version will always be published on this page, and the date of any significant change will be made clear. This policy is governed by the laws of Egypt.
Contact
If you have any questions about this policy or how we handle your information, please get in touch:
- Email: info@homesense-me.net
- Landline: 02 3374 8537
- Mobile: 0101 394 9277 / 0150 155 6965 / 0150 155 6967
- Address: 24m Aldaght Alali, Hadayek Al-Ahram, Giza, Egypt
You can also reach us through our contact page.