Privacy Policy
This policy explains the personal information Home Sense receives through homesense-me.net and direct order or support communication.
Information we receive
- Contact details, such as name, phone number, and email address.
- Billing and delivery details submitted for an order.
- Order, return, warranty, and support information.
- Messages, photos, or videos a customer chooses to send for product guidance or a claim.
- Technical information and essential cookie data needed to operate and protect the website.
The website does not ask for Tuya, Smart Life, Amazon, Google, bank, or other account passwords.
How the information is used
- To answer product questions and provide product-selection guidance.
- To process orders, confirm delivery charges, and coordinate delivery.
- To handle returns, warranty claims, and after-sales support.
- To secure, maintain, and troubleshoot the website.
- To meet applicable accounting, consumer, and legal recordkeeping duties.
Sharing and service providers
Home Sense does not sell personal information. Information is shared only where needed to operate the website or complete the customer request, such as with the hosting and website platform, email provider, payment provider selected by the customer, and the courier handling delivery.
Tuya Smart, Smart Life, Amazon Alexa, Google Home, Facebook, WhatsApp, InstaPay, and other external services have their own privacy terms. Customers should review those terms before using the service.
Cookies and measurement
The website uses cookies required for storefront, cart, checkout, security, and site operation. No confirmed client-owned GA4 measurement tag was active in the final technical review on 21 July 2026. If optional analytics or advertising measurement is enabled later, this policy and the applicable cookie choices must be updated before activation.
Retention, security, and requests
Home Sense keeps personal information only as long as needed for the purpose it was collected and for applicable legal, accounting, order, return, and warranty records. Reasonable technical and organizational safeguards are used, but no internet transmission method can be guaranteed to be completely secure.
To ask for access, correction, or deletion of personal information, email info@homesense-me.net. The request will be assessed under the applicable requirements and any records Home Sense must retain.
Contact and review
Email info@homesense-me.net, call or WhatsApp 01040033260, or write to Home Sense at 24m Aldaght Alali, Hadayek Al-Ahram, Giza, Egypt.
Last updated: 21 July 2026. Home Sense should obtain Egyptian legal review before final policy approval.
