Home Sense product questions.
Quick answers about products, compatibility, delivery, returns, warranty, and support.
Do Home Sense products use Wi-Fi or Zigbee?
Products can use Wi-Fi, Zigbee, or a listed combination depending on the exact SKU. Check the selected product or variation for its protocol and gateway requirement.
Do displayed prices include installation?
No. Displayed prices are for products. Home Sense does not provide electrical installation, physical fitting, or custom programming. Delivery is charged separately by governorate and courier, with the charge confirmed before dispatch.
Can Home Sense help choose products?
Yes. Home Sense provides product-selection guidance using the requirements you supply. A licensed electrician or qualified fitter must confirm wiring, load, dimensions, and physical suitability where relevant.
What are the return and warranty terms?
An unused and undamaged product can be returned within 14 days of receipt when it remains in its original condition and packaging with all accessories. Products carry a two-year warranty against manufacturing defects. Misuse is excluded.
What happens after purchase?
Home Sense confirms the governorate or courier delivery charge before dispatch and provides after-sales and app-pairing guidance. Customers arrange any required electrical installation or physical fitting with a qualified contractor.
Still have a question?
Contact Home Sense about product compatibility, availability, delivery, returns, warranty, or after-sales support.
